Business Research Methods & Tools Essay

2.Suppose you were preparing two-way tables of percentages for the following pairs of variables. How would you run the percentages? When two-way tables are being done this is usually because one of the variables is thought to be the cause, affect the cause, or predict the response of the other variable. This is called the (IV) independent variable (Cooper & Schindler, 2011 p.446). aAge and consumption of breakfast cereal. I would categorize age as the IV and percentages should be computed in the direction of this variable to show that age has some effect on the consumption of breakfast cereal. bFamily income and confidence about the family’s future. I think with this scenario either one could be used as the IV to determine whether higher income families compared to lower income families have more or less confidence on their family’s future. cMarital status and sports participation. I would use marital status as the IV and compute percentages in the direction of that variable to determine the effects that marriage has on sports participation. dCrime rate and unemployment rate I would use the unemployment rate as the IV and compute the percentages in this direction to show that unemployment rates have an effect on crime rate. Inquiring Minds Want to Know Case study 1.Build the management-research question hierarchy. Management Dilemma: Will Penton Media encounter lower advertising revenue if alternative methods of inquiry stimulation went untracked due to the usage decline of reader service cards? Management Question: Are business publication advertisements generating fewer leads than in the past? Research Questions: Do we continue to include reader service cards in the magazines as a value-enhancing service to the readers as well as the advertisers? What alternative methods using information technology can be implemented to enhance adverting revenues as reader service card usage declines? Investigative Questions: What are the percentages of subscribers using reader service cards in the present compared to the past two years? If there is a decline in usage, what are the alternatives the customers are using? Can we implement strategies to streamline those alternatives in information technology to sustain and enhance our advertising revenue? Management Questions: Will Penton Media experience a decline in profits due to alternative methods in information technology of customer inquiry stimulation from advertisements? Management Decision: Discontinue the use of reader service cards and it will be replaced with alternative methods by use of emerging information technology, which will integrate the customer with the advertiser on a real-time, customizable basis . 2. What ethical issues are relevant to this study? The largest issue relevant to this study was the issue of informed consent. During this study there is no mention that the participants of the study were fully informed of the details. I also believe that there was some researcher bias because out of the 676 buyers that responded only 40 respondents were followed up with to get more knowledge of their behavior and attitudes after data had been analyzed. I don’t think 40 people out of 676 would give accurate results of buyers attitudes and behaviors. One final ethical issue is the right to privacy (confidentiality). The cover letter in the survey indicates, â€Å"All individual responses will remain completely confidential†; however, it is Penton who has the responsibility of maintaining the confidentiality as it collects data from customers that can be most likely traceable to the survey participant based on the market and information data provided at the end of the survey. 3. Describe the sampling plan. Analyze its strengths and weaknesses. The sampling plan used is this survey was the stratified disproportionate random sample. This sampling plan was used because the researcher was looking to reach a specific subgroup within the population, and focused on disproportionate because there are different sampling fractions for each stratum. For example, out of 710 questionnaires received 676 were used and out of that only 40 were chosen for another sample. The strength of this sampling plan is that there is greater precision but the weakness is the difficulty to identify what the appropriate strata is for the study (Cooper & Schindler, 2011). 4. Describe the research design. Analyze its strengths and weaknesses. Research Design is the blueprint for the collection, measurement, and analysis of data (Cooper & Schindler, 2011). The research design consisted of a multistage communication study. In the communication study the researcher questions the subjects an d collects their responses by personal or impersonal means (Cooper & Schindler, 2011). The collected data resulted in a reader-targeted mail questionnaire by phone, then by mail questionnaire to a select 300 subscribers before finalizing the questionnaire to 4,000 managers, executives, engineers, and purchasing agents. The technique used in the questionnaire was qualitative, by asking specific questions on methods of contact between consumer and advertiser. Secondary research was used when 12 magazines were used to compare the inquiry response options that were/are offered. All of these designs can help to acquire data more cost efficiently than other designs and have the ability to reach more people. However, the data may not be as accurate as with other methods. For instance, the research from the magazines may not be accurate because Penton was relying on the fact that the information from the magazines was accurate and had been retrieved correctly. 6. Critique the survey used for the study. First, the survey used was segmented to purchasers of organizations instead of a sample that represented the entire publication population. The researchers noted the margin of error was +- 4%; however, a balanced sample of the population would have produced results that could be much different than the segmented sample population. If key managerial decisions are to be made based on this questionnaire, you should have the entire population represented. In this case, just because someone is not a purchase manager, Penton is ignoring the other subscribers who may also use the reader service card service as a consumer or through their own personal business. Besides the fact it excluded non-purchase approvers from the sample, the survey is well designed. The questions are clear, concise, and accomplish the goal of how users interact with advertisers on potential suppliers, products, and services 7. Assume you are compiling your research report. How would you present the statistical information within this case to the IndustryWeek decision maker, the manager who must decide whether or not to continue to publish reader service cards? I would present this information by developing bar graphs that show the usage frequency by years. The bar graphs will be effective because they can easily show the growth or decline of use throughout the years. 8. Assume you are compiling your research report. What are the limitations of this study? The research limitations are due to excluding respondents who are not purchase decision makers. The sample of the subscriber population was not a representation of the entire population but only of subscribers with purchasing ability. This will distort the results of the survey and could impact the decision on whether to continue or discontinue the reader service cards based on the opinions of one segment of the population 9. Assume you are the decision maker for IndustryWeek . Given the declining value of the reader response card to subscribers, originally designed as a value-enhancing service to IW readers and advertisers alike, what further research might be suggested by the findings of this study? Or do you have sufficient information to stop the use of reader response cards in IndustryWeek ? I think that even though the research was limited to a small segment of the entire population, I would still make the managerial decision to end the use of reader cards due to the declining usage and with the dramatic increases in alternative means by email, internet, and facsimile communication. I think it would be a better idea to look into other options to replace the reader cards.

Fashion industry Essay

I have always been interested in fashion and the fashion industry. For my Graduation Project I decided that I should do something that falls into that category. In my project I will research how fashion impacts teenagers. I have noticed that many teen fashion magazines have a huge impact on teens, because many teens look up to the girls inside and on the cover of the magazines. I feel as though it relates to me because I am a teenager and I feel as though fashion does have a big effect on us. In my paper I will first research self-expression through fashion. I will research the social/economic status of teenage fashion and identity. I also plan on researching the fashion influences from media on teens. I’m going to look into the career options that go along with this field in research also. I intend on using videos, magazines, the internet, books, and hopefully interviews with people who are already working in this field. For my action plan, I am going to do a fashion show in my community. I haven’t fully decided on what the theme of my fashion show will be. I also would like to interview different teenagers and ask questions based on my topic. I would like to see what they think about fashion affecting them from their point of view also. Another idea I had for my action plan is to join Pittsburgh Youth Invasion. It is an program at The Andy Warhol Museum that holds fashion workshops to attend. During the workshop you can come up with your own design and learn how to make it. At the end of the workshop there will be a fashion show that will allow you to model your design. I understand the definition and consequences of plagiarism.

Acropolis Museum

Acropolis Museum The (new) Acropolis Museum opened its doors to the public in June 2009 and is an important reference point for culture and consequently for the cultural law. The location of the museum, as well as the way of the exhibition practice, aims at collecting, protecting, studying, highlighting, and displaying the monuments of the sacred rock of Acropolis at national and international level. It is a museum specially dedicated to the monuments of the Acropolis. Among its missions, the museum focuses on making accessible to its visitors, scientists, and anyone interested the world-class archaeological treasures. It contributes to the promotion of historical and archaeological knowledge, aesthetic cultivation, creative thinking, and -in general- modern perception of classical education. The purpose of the Museum is to coordinate all its functions according to the visitor and his expectations. The institution seeks in many ways to make the guest a real shareholder in its research programmes for interpretation and understanding of the exhibits. The organization is an element that proves the museum orientation in the modern form of communication of the cultural institutions focusing on the visitor. Cultural organizations play a crucial role in our society, economy, and cultural life of every country. In an environment that is particularly competitive and difficult, all the cultural institutions should search for ways and tools to make themselves sustainable. Undoubtedly, communication is a fundamental function of museums and above all with the public. It should transmit and provide with information, messages, and experiences in a clear and effective way to different and diverse audiences. Through communication, the public image of the organization is also determined. The Acropolis Museum gives emphasis on its communication strategy. It includes the Front of House Department whose role is to ensure the smooth reception of the audience and flow of visitors, create a hospitable environment, and provide high-quality services. The Communications and Promotion Department is responsible for supporting and promoting the museum in Greece and abroad. Development and protection of the museum’s successful external communication include -among other things- the official website, Facebook page, Youtube channel, web newsletters, publications, written communication with the wide public and the media. This case study The Parthenon Gallery fully reflects the content of the organization as its architectural structure and exhibition practice aims at the balanced relationship between the museum and monuments of Acropolis and; the unique ability of visitor to connect comfortably and in a multiple ways the architectural sculptures with the ancient temple where they come from. The relationship of the building with the surrounding area is one of the biggest advantages of the exhibition.

Find a issue and two reasons Essay Example | Topics and Well Written Essays - 1250 words

Find a issue and two reasons - Essay Example Nonetheless, poverty is a social phenomenon, which is experienced in all countries, including the developed and developing countries. The social phenomenon of poverty is not as simple as it might appear. This is a complex phenomenon, which is complicated. Therefore, it is has proved challenging to provide a universal definition of this phenomenon. In addition, it is also complicated and challenging to discover the real causes of poverty. Different scholars studying this phenomenon have identified differing causes, and most have disagreed on which ones to term as the main causes of this phenomenon (Lusted 12). Nonetheless, some of the main factors considered to cause poverty include unequal distribution of resources in the society, and environmental degradation. Unequal distribution of resources makes some people to be termed rich, and others poor. Therefore, the group of people with limited access to resources will experience poverty. On the other hand, environmental degradation will affect those people who solely rely on the environment for natural resources. Farmers, anglers, are affected negatively by environmental degradation, therefore, making them poor (Fight Poverty n.p.). Nonetheless, the phenomenon of poverty is important in the world today, as through tis, the distribution patterns of wealth and resources can be traced. This would therefore, help most sociologists understand other social issues in different countries, with regard to their poverty levels. Sociologists and Anthropologists argue that poverty is a phenomenon that has existed throughout history, even before the recorded history. This is because the element of social stratification is inherent in the human society. Therefore, status, wealth, and power are all unequally distributed in society, even in the prehistoric times. Poverty is real and has been existent in the world over the past centuries. According to the records of the United Nations, poverty exists in most continents. In addition , Anthropologists and sociologists have traced poverty to the ancient eras, including the early periods of civilization. In addition, poverty is evident during the colonial era, according to sociologists. Today, the phenomenon of poverty is more prevalent in the third-world countries. Most African countries are stricken with poverty as shown by the increased deaths due to hunger, as well as increased immortality rates. Most poor African countries have therefore, benefited from considerable amount of aid and relief from the West (WHO n.p.). On the other hand, in most developed countries, the government supports the few poor countries through financial assistance. Homelessness in both developed and developing countries is an evidence of poverty in those countries. Poverty is a problematic phenomenon, considering it is among the social phenomena that humankind has failed to address. Poverty is detrimental, but no strategy over the years, has been instrumental in eliminating it. Nonethe less, between environmental degradation and unequal distribution of resources, unequal distribution of resources in society is the most valid cause of poverty. If all people in society would access wealth in the same measure, then there would not exist the phenomenon of poverty (Fight Poverty n.p.). Environmental degradation has existed for the past few decades, and there has been awareness about this aspect, which generally bears negative consequences for human beings. It is argued that environmental deg

Respiratory for Paramedic Case Study Example | Topics and Well Written Essays - 1500 words

Respiratory for Paramedic - Case Study Example When irritants are inhaled, they result into swellings of the cells within the respiratory tract (Barnes, 2002 p.52). These cells are then activated to initiate an inflammatory process thus triggers the release of other mediators for inflammatory process like the interleukins, tumour necrosis factor alpha, matrix-metalloproteinase, fibrinogen, interferon gamma and C-reactive protein (Steurer-Stey et al, 2012 p.367). These mediators are responsible for the sustained inflammation process which results to the severe damage to the tissues as well as many other systematic systems. The inflammation sustained inflammation of the tissues of the respiratory system results into changes in the structure of the lungs which further lead to the limitation of the airflow. The inflammatory response associated with COPD is as a result into the remodelling of COPD thus result into the narrowing of the airways. According to Barnes (2002 p.84), three main factors are responsible for these structural changes namely; accumulation of scar tissue as a result of damage to the airways, peribronchial fibrosis as well as the over multiplication of the epithelial cells within the lining of the airways. These structural changes results into the loss of elasticity of the lung tissue and destruction of parenchyma. Alveoli is also affected because the structures feeding and supporting the alveoli are also destroyed leading to a condition referred to as emphysema. This is the most dangerous process of pathology of COPD since it results into the collapse of the small airways such as alveoli. This is very dangerous since it impedes the flow of air as well as trapping air within the lungs thus reducing lung capacity as compared to normal individuals. The other change that occurs as a result of COPD is the dysfunction of the mucociliary. Irritants that lead to inflammation of the airways also result into the inflammation of the mucosa glands that that line the airway walls in the

Iranian Revolution Essay Example | Topics and Well Written Essays - 1250 words

Iranian Revolution - Essay Example It all started in 1974-75 when the Shah of Iran was informed of the Bathist regime in Baghdad. They were known to be supplied by weapons from the Soviet Union for controlling the northern Gulf their own way. Iran supported and funded the Kurds to rebel against Iraq to weaken them. He also provided sanctuary to Iraqi Kurds in Iran. Algiers agreement was signed in 1975, in order to redefine the boundary of Shatt al Arab. Shatt al Arab is found in the Basra Governorate of southern Iraq. The river also forms a border between Iran and Iraq just when the river discharges into the Persian Gulf. Two Iranian cities, Abadan and Khorramshahr, and the Iraqi city of Basra are located on the coastline of this river. One of the factors for the Iran-Iraq war was disputes on territorial claims. This waterway served as source of peace agreement between ancestors of Iran and Iraq. But Saddam Hussein violated the rules in 1980 and tried to invade the waterway and bring in into the Iranian territory. It also dislocated as many as 250,000 Kurds from their homeland. It can be related to the Israeli policies against Palestinians in the Gaza Strip for over forty years now (Abrahamian, 2008). The outrage was set ablaze once again between Iran and Iraq with the onset of Iran Iraq War in 1991. ... The issue was propagated as Iraq being the Shia side of Islam and Iraq legalized as the Islamic republic of Iran. Ayatollah Khomeini made a direct appeal for the Iraqi Shia community to put an end to the rule of Saddam Hussein and bring forth an Islamic Republic. Saddam Hussein decided to bring a downfall to his government before he could get his power back. His decision had the support of US, oil-rich producers if Kuwait, Saudi Arabia and some Gulf states who did not like Khomeini’s revolutionary Islam. The invasion of Iran by Saddam Hussein continued to be a horrible long war costing many thousands of billions of dollars and much causality. Iran fought fearlessly for their rights. The war had crippled the Iraqi oil industry and reduced income levels. All in all, the conflict was a horrible one with thousands of lives lost during the years 1982-1988. Iranian war dead estimates were about 262,000 and those of Iraq were 105,000 (Wright, 2005). There were certain goals that the United States had for the Iraq war in 2003. They wanted to demolish a regime from Iraq that they believed was to develop and utilize weapons of mass destruction which further gave shelter and protection to terrorists who tend to give way to human right abuses. The US was of the opinion that all this did injustice to the United Nation’s demands and that Iraq must compel to the international regulations and obligations. This invasion was further backed up with the view that the present ruler of Iraq, Saddam Hussein was giving initiative to those weapons of mass destruction which was a big threat to the security of the neighboring countries and to the world as a whole. There were

Persuasive Research PaperFinal Version Essay Example | Topics and Well Written Essays - 1500 words

Persuasive Research PaperFinal Version - Essay Example Some brides experience the intercourse slightly discomforting and unsatisfying. Rather than accepting that this is a usual, normal experience that will eventually be go away through repetition, she could sustain a negative form of fear or anxiety which will ruin the marriage. This usually results in depression. This essay argues that postnuptial depression or post-wedding blues among newlywed women is very real and common. Postnuptial depression is a widespread, but rarely studied issue. Signs involve buying Martha Steward Weddings in secret, attending bridal shows simply to know the current trend in the market, and trying to make an appointment with the wedding planner because she misses her. Postnuptial depression may not be classified as a clinical finding, yet it has moved into the marriage dictionary in recent years, and newlywed women will attest to its reality. The depression normally happen soon after the wedding, according to psychiatrists, as newlywed women start realizing that dreams of how their relationship or spouse will change after the wedding are too idealistic. Worse, as soon as the excitement of the wedding dries out, couples are forced to abandon their deeply treasured and often enduring ‘bride and groom’ limelight and simply deal with reality. A San Francisco psychologist, Dr. Michelle Gannon, reports there has been an increase recently in the number of newlyweds who seek help for their postnuptial depression. According to psychiatrists, most people feel a certain extent of disillusionment after the wedding, but 5 to 10 per cent of newlywed couples experience severe enough regret, disappointment, or unhappiness to compel them to look for professional counselling. The medical head of the Moonview Sanctuary in California, Dr. Terry Eagan, refers to post-wedding blues the undisclosed sorrow—women who suffer from it are usually quite ashamed to disclose it to anyone. One newlywed woman admitted that â€Å"A lot of my friends had

Application of Financial Statement Essay Example | Topics and Well Written Essays - 2250 words

Application of Financial Statement - Essay Example The Income Statement The income statement is â€Å"a financial statement listing all revenue and expenses for a fiscal period leading to net income or net loss: a statement that describes the operations of a business over a period of time (fiscal period)† (Kravitz, 1999 p63). The income statement is therefore a financial statement that shows the results of the operations of a business. This involves financial information about the income that a business makes and the expenditure that the business incurs over a given period of time. In effect, the income statement matches the revenue of a business with its expenses and provides the net income or net loss. In other words, the income statement provides an insight into the kind of revenue inflows and outflows that were incurred during the normal trading activity of the business. Another aspect of the income statement is that it is a period statement. In other words, it captures the financial picture of a business's trading activit ies over a defined period of time. This means that the income statement is mainly concerned with how a business performed in trade over the specified period of time. Tracey (2009) identifies that the main purpose of the income statement is to identify the profit or loss made by a business in a given period of time (p13). This means that the income statement identifies the performance of a business in terms of how much profits or losses that the business made over the specified period for which the accounts were prepared. This shows clearly that the income statement is mainly a tool for the measurement of the financial viability or otherwise of a given business in a stated period of time. â€Å"The income statement summarizes the sales revenue and expenses of a business for a period, usually 1 year† (Tracey, 2009 p13). This indicates that most businesses prepare their income statements over a period of 12 months. The GAAP and other legal statutes require businesses to prepare financial statements once every 12 months. However, in some instances, a business might opt to prepare an income statement for periods that are less or more than the 12 month period. If a business began trading in the middle of they year, they many prepare income statements for a period that is less than 12 months. Such a financial statement might be pro-rated for taxation and other financial purposes. This means that the number of months for which the accounts were prepared will be identified and divided by the 12 months period to find out the true worth for certain statutory purposes like tax. Typically, the tax rate that is invoked on such a business is calculated by identifying the number of months for which the accounts were prepared and dividing it by 12 before the figures are multiplied by the annual tax rate. The main motive is that income statements must be prepared over a given period and there should be definite cut offs within which the income and expenditure captured ar e compared. Tracey (2009 p13) identifies four main steps in the preparation of income statements. In the first step, the sales revenue is matched with the cost of goods or services that were sold. In other words, this involves the matching of income or payments made by customers to the business against the cost the business incurred in producing the goods sold.

Creating specialized pediatric radiographic team Dissertation

Creating specialized pediatric radiographic team - Dissertation Example Without evaluation, it is almost impossible to note any changes that have taken place in the organization. The stakeholders rely on evaluation to ensure the project reaches its stated objectives and at the right time. Evaluation helps stakeholders and concerned parties to focus on any factor that has affected the project and to what limits. Some factors are seen to affect a project to greater levels, ensuring the project does not achieve its objectives. Some of these factors can be controlled while others are uncontrollable. Therefore, focusing on these factors prepares the management to ensure the project is designed to achieve its objectives (Rigby, 2003: 15). For instance, when the management knows that a factor is likely to affect a project, they indulge in control measures that will reduce the atrocities of the factor. Prevention will prepare the project to deal with these factors (Walshe and Smith, 2011: 11). As such, the project is likely to record a positive accrual. This wil l also benefit the managers as they will have a positive record during their tenure. However, some of these factors are uncontrollable. For instance, the external factors are not controllable by the project’s management. Therefore, there is a need to have a closer focus on these factors and enhance preparedness. This will assist in ensuring the factors do not affect the project adversely. Evaluation is a process that allows improvement and correction in some activities that were not well conducted. When evaluating a project, the management considers all the attributes in the project and their optimality. For instance, evaluating the machinery that is used in radiography is a process that will show its aptness in offering services. If the machine is working properly, then it will serve a large number of people (Ahmed, 2012: 12). However, when the machine is not working to its optimum levels, it is not likely to record an improvement. Therefore, banking on the optimality of mac hinery is likely to improve the services that are offered in a project. Many people that deal with projects savor the issue of evaluation as it has numerous positive attributes. First, the evaluation gives room for improvement in the project. Secondly, evaluation assists in making the possible changes. Lastly, evaluation assists in preparing a budget that would improve the overall performance of the project if it is restarted. There are three types of evaluation that are mostly engaged in projects. The first type of evaluation is the process evaluation. This type of evaluation banks on evaluating the policies that are instilled in the project. Policies are the directives and regulatory accounts that are used in running the project. This is mostly done by the management which is in control of the project. The policies have a direct impact on the performance of the project as they are the vital controls of the project. Therefore, there is a need to come up with a management that knows how to conduct policies and ensure all the directives are followed. During evaluation, there is focus on the directives and policies and how they have been implemented in the project (Gordon, Buchanan and Bretherton, 2008: 13). Secondly, there is the evaluation of materials that are used in the project. Materials are important in that they are the basic needs of any project. Before starting any project, the management has to ensure it has ample materials. Ample materials will ensure the project is

How to Develop Self-Confidence Essay Example | Topics and Well Written Essays - 500 words

How to Develop Self-Confidence - Essay Example It is rightly said that self confidence is all in your mind. The first step that should be taken for the development of self confidence is to realize one’s own self. First of all make a list of qualities present in the personality and read it daily until your mind starts believing on such qualities in the character. (Robert Anthony - Self-Help, 2005) Another important way to develop self confidence is self talk. It is very important in the way of success to express all your thoughts in the figure of words. For such ability one has to eliminate self doubt from the personality. Once this quality develops in the character it will become helpful in every race of life. Self praising is also an important activity for the development of confidence. One should praise himself that he is gorgeous, talented and possesses all the qualities that one should have to be a successful person. This appreciation will of course help him in reducing hesitation from his behavior. In contrast, never criticize one’s own self. It plays a great role in suppressing the self-belief. It may demodulate the mind and develop feeling of hopelessness in one’s character. Self confidence may also generate by the elimination of bad habits from the personality and replace them by positive activities. If an individual gets command on his behavior he will definitely become confident in his all dealings of routine life (Coon et al 2009). One more important thing that should be mentioned here is that there is no need to hide your progress in any race of life. Let the people know your efficacy towards your objective. To hide anything would always irritate the mind. It keeps suppressing the confidence. Once the confidence has developed avoid the company of people who diminish your self confidence with their negative comments and opinions. Continuous

Porter’s Five Forces Analysis Essay Example for Free

Porter’s Five Forces Analysis Essay Porter’s Five Forces Analysis Michael Porter provided a framework that analyses an industry as being influenced by five forces. It has been suggested that management, attempting to establish a competitive marketing advantage over rivals, can use this model to understand the industry context in which the business operates and take appropriate strategic decisions. Threat of entry This means the ease with which other firms can join the industry and compete with existing businesses. The threat of entry is greatest when: economies of scale are low in the industry technology needed to enter the industry is relatively cheap istribution channels are easy to access, e. g. retail shops are not owned by existing manufacturers in the industry there are no legal or patent restrictions on entry The importance of product differentiation is low, so extensive advertising may not be required to get established. The power of buyers This refers to the power that customers have on the producing industry. For example, if there are four major supermarket groups that dominate this sector of retailing, their buyer power over food and other producers will be great. Buyer power will also be increased when: here are many undifferentiated small supplying firms, e. g. many small farmers supplying milk or chicken to large supermarket businesses the cost of switching suppliers is low Buyers can realistically and easily buy from other suppliers. The power of suppliers Suppliers will be relatively powerful compared with buyers when: the cost of switching is high, e. g. from PC computers to AppleMacs When the brand being sold is very powerful and well known, e. g. Cadbury’s chocolate or Nike shoes. Suppliers could realistically threaten to open their own forward-integration operations, e. g. offee suppliers open their own cafes. Customers have little bargaining power as they are small firms and fragmented, e. g. dispersed around the country as with independent petrol stations. The threat of substitutes In Porter’s model, ‘substitute products’ does not mean alternatives in the same industry such as Toyota for Honda cars. It refers to substitute products in other industries. For instance, the demand for aluminum for cans is partly affected by the price of glass for bottling and plastic for containers. These are substitutes for aluminum, but they are not rivals in the same industry. Competitive rivalry This is the key part of this analysis – it sums up the most important factors that determine the level of competition or rivalry in an industry. It is based on the other four forces which are why it is often illustrated in the center of the Five Forces diagram. Competitive rivalry is most likely to be high where: it is cheap and easy for new firms to enter an industry there is a threat from substitute products suppliers have much power Buyers have much power. Reference: http://classof1. com/homework-help/earth-science-homework-help/

Hey I Would Like to Smoke Weed Essay Example for Free

Hey I Would Like to Smoke Weed Essay Opinion essays are discursive essays in which we present our personal opinion on a particular topic. They are normally written in a formal style. An opinion essay consists of: * an introduction in which we introduce the topic and state our opinion clearly. * a main body which consists of two or more paragraphs, each presenting a separate viewpoint supported by reasons/examples. We can include a paragraph giving the opposing viewpoint supported by reasons/examples. * a conclusion in which we restate our opinion using different words. We start each main-body paragraph with an appropriate topic sentence that states the main idea of the paragraph. Each topic sentence is followed by supporting sentences that further explain the main idea of the paragraph. We use present tenses in this type of essay. We also use appropriate linking words and phrases to join your ideas. To list viewpoints: To start with, Firstly, In the first place, In addition, Besides, Furthermore, Moreover, Also, etc. To introduce supporting sentences (examples): for example, for instance, in particular, such as/like, etc. To introduce opposing ideas: On the other hand, However, etc. To conclude: All in all, Lastly, Taking everything into account, To sum up, All things considered, etc. Formal style is characterized by: * formal expressions, advanced vocabulary, longer sentences, e.g.: First-time buyers need to consider their financial circumstances carefully before committing to a mortgage. * Formal linking words/phrases, e.g.: Moreover, steps should be taken to †¦ * No use of short forms, e.g.: There is always something†¦ (NOT: There’s always something†¦) * Impersonal tone i.e. use of the passive, e.g.: Tenants are required to contribute towards the upkeep of the garden.

The causes and effects of torture in prison

The causes and effects of torture in prison Prison Torture explains the harmful consequences that prison torture can cause to the detainees and why it should be abolished. The first part of this paper discusses the common causes of prison torture in which the most known is obtaining confidential information from criminals. The second part of this paper reflects the physical consequences of the prisoner during the process of torture. The third part explains how the experience of being tortured can lead to post-traumatic psychological disorders and other issues. This traumatic disorder could eventually intervene in the individuals behavior towards the society. In brief, torture in prison may generate results that could be even worse than the crimes committed by prisoners and therefore it should be banned. Introduction There are deplorable insights on the realism of life within prisons in the United States and around the world. Sadistic actions and treatment that are almost similar happen in all prisons evoking a lot of debate from human rights activists among other concerned bodies on the magnitude of torture in prisons. Torture varies in different prisons but at the end of the day, the human rights of a prisoner are violated. Some corrective institutions release prisoners to fierce dogs and they are savaged for about half an hour or so, other torture methods include electrocuting with Cattle Prods which is very traumatizing, in some cases a prisoner is burned by highly toxic or corrosive chemicals, among other barbaric abuse. Looking in the societal context a prisoners are considered to have little powers as long as they are behind bars. This explains why a prisoner is the most vulnerable to torture. Although a prisoner finds himself or herself behind bars owing to wrongdoing or breaking laws of a given society they are viewed as isolated people; who deserves to be deprived their freedom or liberty hence they are well placed in prisons. A common cause of prison torture is in a case where a prisoner is abused to obtain confidential information from him, this is common in war crimes, terrorism, or crimes against the state for instance treason. In some States, a prison or a corrective institution may choose to use torture on culprits in case they want to curb serious crimes like illegal movements and cults, drugs networks etc. Criminals netted in relation to specific crimes are tortured to a point of confession. American criminal judicial system is extremely ineffective, expensive, and revoltingly merciless with a rich history with racism. Most city departments are famous for their notorious brutality hence there is a record of over 2 million people in corrective or federal facilities; while other 3.5 million are placed under other types of social control like community service. For this reason Americans reformists came up with modern prisons in support of anti torture policies; they argued that even hard-core criminals would reform by imprisonment alone, hard labor and contrition. Although slavery was not legitimized, captives were punished for crime (Jared Elizabeth, 2006). Following the Abu Ghraib military prisoner torture and abuse scandal in the year 2004, prison torture was redefined since so much was revealed through leaked video tapes (Jared Elizabeth, 2006). Therefore many independent observers and researchers went ahead to explore the activities of torture in various prisons around America. It was evident that most prisons used similar or closely related ways of torture. Study shows that the brutality prisoners are exposed to leave irreversible physical and psychological scars or even cause death. In cases where prison officials use toxic chemicals on prisoners, it is obvious severe physical disfigurations may occur due to burns and erosion of flesh by the harsh chemicals some victims burn to death. Some prisons deprive the torture victims medical attention even after inflicting wounds on them. Moreover some prisons avail medical care which either is too little or too late. Other institutions may choose to have dogs that are released to prisoners in an enclosure and they let them savage on the prisoner causing so much pain and even loss of limbs or other body parts. Ruthless beating and kicks may cause fractures and cuts, which may worsen if they go untreated at times, they rot and a prisoner ends up losing the fractured part of the body. Some officers are so radical that they may choose to amputate a prisoner without anesthesia. The most common method of torture in prisons around the world is the electrocution using cattle prod; this can cause severe brain damage. Sexual abuse takes place every day in almost every prison in the world this is a form of torture from prison officials or fellow prisoners who may be forced to engage in sodomy, homicide and other inhumane acts like rape (Gebhardt, 2004). There are episodes in life that cannot be erased from the mind of a human being; Thus Personal experiences can make or damage the life of a prisoner. In most prisons the criminals are tortured before their fellow inmates hence their counterparts may see a prisoner tortured to death, their lives are filled with fear and anxiety and it is likely to find them hallucinating or they are rendered in permanent shock. Psychological and Social consequences are very common in victims of prison torture psychological outcomes include conditions like Post-traumatic psychiatric where a victim may have experienced a brain injury or brain trauma. This is symbolized by changes in personality traits, disorientation, confusion and at times impaired memory (Dylan, 2006). A victim of prison torture may never be able to interact freely with the people around him or her. This due to various factors that affect them from low self esteem to dull emotional responses like sexual inappropriateness especially if sexually abused, paranoid, aggressiveness etc A person who has experienced prison torture may change or may not change their lifestyle of crime; this could be because of general outlook of life. Some tend to harden and even become hardcore criminals than they were before. They develop a tendency to hate on law enforcers and all they want is to associate with criminals and rebels. Their relationship even with family and friends deteriorates since they feel unwanted. Many a times they may have episodes of their lives in their mind and they may do weird things like screaming, nightmares, wailing, or even trying to fight back; so they prefer staying alone (Coltheart, 2009). Torture might be a method used to gain information and to punish prisoners for decades, but we have to consider the use of other procedures. Torturing should also be considered as a crime, because the torturers behavior of causing pain and simulating death is an unethical process used by criminals as well. Revisiting the infamous horrors of Nazi prisons, which was discovered after the World War II; it really enhanced awareness all over the world about the extensive use of torture to get information from prisoners (Zinger, 2006). Movements such as World Medical Association (WMA) emerged in 1947 following protests and mission to curb torture and other cruel penal approaches used on prisoners. According to (Burgers Mark, 1994) the United Nations further endorsed conventions against torture of prisoners that are in place until today. It defines torture as any act by which severe pain or suffering. This may be physical or mental and intentionally inflicted on a person for such purposes as obtaining from him or a third person information or a confession. It is aimed at punishing him for an act he has or is suspected of having committed. It can also be aimed at intimidating or coercing him or a third person for any reason based on discrimination of some kind. when such pain or suffering is inflicted by or at the instigation of or with the consent or acquiescence of a public official or other person acting in an official capacity. It does not include pain or suffering arising only from, or incidental to lawful sanctions (UN, 2007).Thus prison torture is illegal according to the international law.

Essay --

Nietzsche’s early work On the Birth of Tragedy put forth the Apollonian and Dionysian concepts. Within the work, the German philologist and philosopher states â€Å"The effect aroused by the Dionysian also seemed ‘Titanic’ and ‘barbaric’ to the Apollonian Greek: while he was at the same time unable to conceal from himself the fact that he was inwardly related to those fallen Titans and heroes.† Nietzsche goes on further â€Å"Indeed, he was obliged to sense something even greater than this: his whole existence, with all its beauty and moderation rested on a hidden substratum of suffering and knowledge, which was once again revealed to him by the Dionysian.† He then strongly concludes, â€Å"And look! Apollo was unable to live without Dionysus!† Nietzsche terms the Dionysian as â€Å"Titanic† to indicate his concept’s vastness. This vastness is similar to the vastness of Schopenhauer’s ocean imagery that describes how the earlier philosopher felt about consciousness unconstrained by ego. If an Apollonian Greek were to break his ego, or what Nietzsche would term his ‘shell,’ he creates the possibility of experiencing the pleasure offered by the Dionysian element. He allows himself to be overtaken by an ‘ecstatic’ ocean. The word ‘Titanic’ implies an enormity unable to be controlled. In this sense, the feeling of vastness can present itself as the antithesis to the Apollonian ideal of structure and thus prove overwhelming. So overwhelming, that one may be destroyed. This is where the description â€Å"barbaric† comes into the picture. Nietzsche goes to great lengths to define what he terms the â€Å"Dionysian barbarian† and which he separates from the Dionysian Greeks. In this passage he expounds upon the traditional Dionysian festivals which occurred â€Å"in all c... ... about accurately portraying facts. Rather, Nietzsche is interested in affective interpretations. There is also a possibility he had not reexamined the pros of On the Birth of Tragedy until he wrote Ecce Homo. What is more, Nietzsche is blunter in his Nachlass when he states â€Å"there are no facts, only interpretations.† Additionally, some insight can be provided based upon the very nature of Ecce Homo, in which Nietzsche puts himself on trial, ironically in Socratic fashion, and defends his life’s work chapter by chapter. Nietzsche is ultimately interested here in providing a definitive rationale for his philosophy, which celebrates the Dionysian worldview of emotion and instinct over cold rationality and reason. Birth of Tragedy, offers an extended defense of the Dionysian worldview and, with all of its flaws, was a work with which Nietzsche was finally able to com

Costa Rica Essay -- essays research papers

Costa Rica   Ã‚  Ã‚  Ã‚  Ã‚  Known for it’s natural beauty and gracious people is a small country located in Central America. Located between the countries of Nicaragua and Panama, bordered by both the Pacific Ocean and Caribbean Sea is a true gem, the Republic of Costa Rica. Located ten degrees north of the equator Costa Rica is in the tropics and even though it is a small country it has a very diverse landscape and a variety of weather as well.   Ã‚  Ã‚  Ã‚  Ã‚  One unusual aspect of Costa Rica is that the country has no army and instead of a national hero being a general it is a young barefoot campesino (farmer). Costa Rica prides on the idea that they have gained through evolution what other countries have tried to attain through revolution.   Ã‚  Ã‚  Ã‚  Ã‚  The first Spanish settlers arrived around the 1560’s and upon their arrival they were shocked that the indigenous people were resistant to forced labor and there was no wealth of minerals. in 1522 there were an estimated 300,000 natives and by 1801 there were only 8,000 due to intertribal conflicts, wars with the Spanish, illness from the Old World, intermarriage, and the sale of natives as slaves to other countries.   Ã‚  Ã‚  Ã‚  Ã‚  Because Costa Rica was such a poor, neglected piece of the Spanish Empire the poverty gave rise to a simple life, with strong individualism, and an equality among social classes that contributed to the beginnings of democracy in Costa Rica.   Ã‚  Ã‚  Ã‚  Ã‚  Costa Rica’s government is divided into three branches with a Supreme Election Tribunal in charge of elections which are held every four years. Costa Rica does have a large beauracy, the government produces electricity, runs the telephone service, the national banking system, builds houses, and distills liquor. About 14% of the population is employed by the government.   Ã‚  Ã‚  Ã‚  Ã‚  Today the population of Costa Rica is 3,710,558. The main agricultural resources are bananas, coffee, sugar, corn, rice, beans, potatoes, and timber. The main industries of Costa Rica are food processing, textiles and clothing, construction materials, fertilizer, and plastic products. The average Costa Rican’s annual income is only $2,719 compared to the U.S.’s $25,000. Minimum wage is just under $1 an hour. Spanish is the language of the country and 95% ... ...and monkeys just to name a few.   Ã‚  Ã‚  Ã‚  Ã‚  The country relies heavily on tourism and a type of tourism that is rapidly growing in conjunction with eco-tourism is the adventure tourism industry. Hiking, camping adventures, waterfall repelling, mulit-day horseback riding trips, wilderness skills courses, and whitewater rafting are some of the more popular adventures. Outward Bound even runs a school in Costa Rica.   Ã‚  Ã‚  Ã‚  Ã‚  All in all from what I can gather Costa Rica is best experienced by traveling through a variety of places around the country. Do what the locals do to experience the culture. Visit both villages and the capital city of San Jose, go to the beach and take a trip to the cloud forest, visit the National Parks and join in the local celebrations. One’s experience in Costa Rica is what you make of it but the opportunity is there to get a taste and feel of the traditional local culture. References 1. Sheck, Ree Strange, Adventures in Nature, Costa Rica, Avalon Travel Publishing, 2001 2. Kussalanant, Chakris, The Tico Times, Culture and Arts, VolumeVII No. 14 April 6, 2001 3. Yahoo, www.infocostarica.com, accessed o

The Observation of Savage Peoples (1800) :: Essays Papers

The Observation of Savage Peoples (1800) Synopsis Joseph-Marie Degerando was a revolutionary, French philosopher who transcribed one of the original guidelines for the study of anthropology in the year 1800 titled, I: Societe des Observateurs de l’Homme in French, and translated into English as, The Observations of Savage Peoples. According to the author of the introduction and translator of his work into English, F. C. T. Moore, Degerando’s guidelines were a â€Å"capital work of anthropology† (Moore, U of CA Press. p. 2). Whether Degerando provided the most accurate guidelines for the study of humans is argued; however, his work was certainly influential as it served as a foundation for the science of anthropology. In fact, Moore declares there are consistent similarities between the anthropological recommendations of Degerando and those practiced by modern day anthropologists (Moore, U of CA Press. p. 4-5). Although Degerando’s work is considered one of the earliest influential works serving as a foundation for the field of anthropology, the work was not successful at the time of its publication. Many reasons for its failure are speculated within reviews of the text which offer both criticism and approval. Moore provides an extensive overview of the history of the text in his introduction to The Observations of Savage Peoples, as well as an assessment of its success and failures at the time of its publication. Also, the article, â€Å"Disappearing Savages? Thoughts on the Construction of an Anthropological Conundrum† by John W Burton, also offers some criticism of Degerando’s text. The inspirations of Degerando to write such guidelines in the year 1800 are numerous. At the time of its publication, Degerando was part of a new found society in France in 1799, the Societe des Observateurs de l’Homme. This society was formed in coincidence with increased interest in primitive peoples. We find in Moore’s text, â€Å"False Beginnings: early nineteenth century episodes in the human sciences†, an exert describing the intentions and purpose of the society from the journal, Magasin Enyclopà ©dique, In taking the name Socià ©tà © des observateurs de l’homme, and the ancient motto ‘Gnothi seauton’, Know thyself, the society has devoted itself to the science of man, in his physical, moral and intellectual existence; it has called to its observations the true friends of philosophy and moral reality, the deep metaphysician, the practical doctor, the historian, the traveller, the student of the nature of language, the educationalist. In this way, man, followed and compared in the different scenes of life, will become the subject of research the more useful as it is free from passion, prejudice and excessive systematization.

Explain the principles of effective communication in the workplace

I am working in careers advice for IT personnel. I have been asked to produce a small booklet on valued employee attributes and communication barriers. I will write a report explaining the principles of effective communication. Skills for General Communication Question and answer People at the workplace will always want to ask questions about what you have said. To avoid awkward questions do not talk about something which you do not know how to explain, and if you are going to include something in your presentation make sure you know exactly what it is and know how to explain it. When answering questions even when not sure about the answer it’s important to speak confidently as if you know exactly what to say, if you do it will seem that you know extensive knowledge about the subject. During my internship I had to do presentations and after questions were asked. I made sure I was comfortable with the topic I chose so that when I was asked questions Engaging the audience It’s important to keep your audience interested throughout a presentation. This is because if you do not then the audience will lose track of what you are talking about. Therefore they won’t understand what you are talking about and will become confused; especially if you are rambling and not making a clear conclusion. They may not understand the point you were originally trying to make and then the presentation will not be useful. Skills for Written Communication Grammar and Spelling When writing things such as an email or presentation it is extremely important that all of your grammar and spelling is correct, because if it is not than the employer will immediately look down upon you. If you have bad spelling and grammar it will look that you don’t care and are not checking back through your work which is unprofessional. It’s important to show professional level of English as it will show employers that you will be useful at any writing task. Structure As with grammar it is important to structure when writing a letter or an email, there are many ways you can structure such as using sub-headings to put a point across, using paragraphs and a conclusion show that your thought or point has come to a close and labelling a letter in a professional way Interpersonal skills Body Language When speaking to somebody its important to stand straight with your hands either side of you, this is because firstly standing with a straight back will allow you to speak loudly and clearly and will make you look confident which shows you know what you are talking about. Secondly if you keep your hands either side of you it is more professional than keeping them in your pocket and fidgeting. Active engagement It’s important to be actively engage in the conversation by showing eye contact and nodding. This will show that you are interested as if you show you are bored it will impact the other person’s communication and they may not want to interact with you again.

Differences between US government and Texas State government

The United States of America is a country consisting of many states, including Texas state, and various outlying areas. Although Texas is one of the states of U. S. , to some degree, it has difference in terms of its governance. This paper scrutinizes the difference between the government of US and Texas State government in terms of its constitution and economy. The United States is a democratic federal republic under the Constitution of 1787 and its amendments.There are three levels of government: (1) national, or federal; (2) state, consisting of 50 separate governments; and (3) local, consisting of thousands of county, township, city, and other local units within the states (Ferguson, 2001). The U. S. Constitution, the oldest written constitution among the great nations, has served as a model for a number of other countries. The presidential system of government, with separation of powers between the executive, legislative, and judicial branches, is one of the two leading forms of democratic government is use today (Bender, 2006).The emphasis on freedom in the Declaration of Independence, the Constitution, and the Bill of Rights has been an important world influence. The United States form of government is based on these principles: 1. Popular Sovereignty. Supreme power is in the hand of the people. Government is based on the consent of the governed, as expressed through the United States Constitution, elections, and public opinion (Bender, 2006). 2. Constitutionalism, or Limited Government. The U. S. Constitution is the supreme law. Every government—national, state, and local—and every citizen must abide by its provisions.The national and state constitutions have bills of rights that guarantee certain basic rights to the individual (Bender, 2006). 3. Federalism. Governmental powers are divided between the national government and the states. Whatever powers are not granted to the national government by the Constitution are reserved to the state s or to the people (Bender, 2006). 4. Representative Government. As a republic and representative democracy, the government is run by the voters to express and enforce their will. 5. Separation of Powers.Governmental powers are divided among three generally coordinate (equal-ranking) branches: legislative, executive, and judicial. To prevent any one branch from taking over the functions of another, the power of each branch is checked and balanced by the powers of the other two. The President, as chief executive, has the power to veto, or refuse to give consent to, legislation. Laws must be approved by both houses of Congress, the legislative body. (Ferguson, 2001). Through the power of judicial view, the courts can invalidate laws and actions that are contrary to the Constitution.In addition, in terms of its economy, the United States is a leading agricultural nation even though the relative importance of agriculture in the economy has declined steadily over the years. Farming now a ccounts for less than 3 percent of the nation’s labor force and a similar percentage of the gross national product (Baumol, 2005). Nevertheless, it makes the nation virtually self-sufficient in food and, by value, provides about one-seventh of the nation’s exports. On the other hand, Texas is a state in the south-central United States.It extends from the Gulf of MÃ ©xico and the Rio Grande Valley into a heart of the Great Plains. Texas, with an area of 266, 807 square miles, ranked as the largest state in the Union for more than a century, and now is second only to Alaska in size. More than 7 percent of the total area of the United States is occupied by Texas. To many people, the name Texas brings to mind dry, barren plains dotted by occasional cattle herds and oil wells. In reality, there is great scenic variety, ranging from thick pine forests and long sandy beaches to beautiful mountains and canyons.There is as much variety in the state’s economy as in its s cenery (Jordan, 2003). Cattle and oil are still very important in Texas, but they are now only part of a highly diversified economy that is dominated by manufacturing. Texas cities that had long been primarily market and oil-refining centers are now industrial and financial capitals of a multistate area. Despite the many changes that have taken place, Texans maintain a traditional pride in their state and its colorful history. They sometimes tend to think of Texas as a separate country.This feeling is at least partly due to the vastness and diversity of Texas, its numerous resources, and a spirit of independence that goes back to the days of the republic of Texas (Ridgeway, 2002). Texas is governed under its fifth constitution, adopted in 1876 and frequently amended. The chief executive of the state is the governor. He is elected for a four-year term and may be reelected an unlimited number of times. The lieutenant governor, the attorney general, the comptroller of public accounts, the treasurer, the commissioner of agriculture, and the commissioner of the general land office are elected for four years.The secretary of state is appointed by the governor for a four-year term (Whisenhunt, 2004). The state legislature meets in odd-numbered years. It consists of a Senate elected for fours and a House of Representatives that are elected for two years. The judicial branch of the government is made up of a supreme court and several lower courts. The judges of all state courts are elected. Texas has 254 counties. It is represented in Congress by 2 senators and 27 representatives. Moreover, until the beginning of the 20th century the economy of Texas was based on farming, ranching, and lumbering.Then, in 1901, large-scale production of petroleum began following discovery of the Spindletop oil field near Beaumont. Since then, the economy of Texas has become closely bound to the production and distribution of petroleum, petroleum products, and natural gas and to such rel ated industries as petroleum refining and the making of petrochemicals. Since roughly mid-century, diverse manufacturing industries have been established in the state especially notable are those in the electronic and aerospace fields (McDonald, 2003). Today, about 20 percent of the nonagricultural labor force is engaged in manufacturing.Wholesale and retail trade, the service industries, and government also employ large numbers of persons. These changes in the Texas economy reflect the demand, both from within and from outside the state, for an ever-widening variety of products. Abundant resources, especially petroleum and natural gas, a large labor force, relatively low wages, and large amounts of investment capital have helped bring about these changes (Adams, 2003). Furthermore, Texas has the largest network of primary and secondary roads in the United States.The primary system, which connects all major Texas cities, includes seven Interstate routes and many miles of other multi lane divided highways. Railway mileage is also the largest of any state, but, as in most other states, has declined for many years. Dallas-Fort Worth and Houston are the chief railway hubs. Six major poets serve Texas. Houston, connected to the gulf by the 50-mile Houston Ship Channel, is the state’s largest port and ranks among the busiest ports in the country. Beaumont, Corpus Christi, Texas City, Port Arthur, and Freeport also handle heavy cargo tonnages.

How does the author successfully engage the interest

How does the author successfully engage the interest of the reader in the relationship between Cooke and veronica and her way of life? By Maya_hunched How does the author successfully engage the interest of the reader in the relationship between Cooke and veronica and her way of life? The writer starts of by setting the background of the story † we had grown up together† this gibes us an idea of their relationship and how close they were as children.Veronica grew up to a poor family and so did Cooke but veronica's family as even poorer â€Å"her family had been even poorer than mine† this gives the reader an impression of how poor they were and saying veronica was even poorer shows how harsh the conditions were. Veronica grew up to an abusive father, Cooke describes he as â€Å"brute† meaning he was evil. This shows us Just how bad her father was.Cooke was every caring and compassionate towards Veronica † I helped her fetch water from the stream and oc casionally chopped firewood† Cooke was like veronica's only fatherly figure as her dad was never around to treat her like a daughter, the only wing keeping him from protecting her was his fear of her father â€Å"night after night I would lie awake listening to her screams, cursing myself for my own physical inadequacy' this shows he was unable to help.Veronica was very loyal to everyone in her life not Just her family, when Cooke left to go to school they were still friends Neuronal and I remained friends† she was always happy and Ignored the fact her life was not a good one â€Å"she was always pleased to see me† Veronica never got the opportunity to go to school and was curious about It UT was never Jealous of Cooke â€Å"she asked me endless questions about school and the town and what I was going to be when I grew up† she was happy for Cooke and his successes. She never seemed to new me mine† this shows she was content with her life even though she had nothing to be happy about, she didn't have loving parents to take care of her or and education nor did she have and money. Veronica and Cooke always met by the river â€Å"the day before I left we met by the stream† The river is very symbolic, the river indicates life moving on.Veronica had ere limited opportunities and Cooke new that â€Å"not that she was likely to meet any as long as she remained where she was† She wasn't educated meaning she will not meet a man Cooke was concerned about her â€Å"you can go to school and become a secretary' Veronica had no one that would ever give her advice Cooke was the only person who treated her Like she should have been. L snapped a twig and threw It very symbolic, it is met to be showing Cooke and veronica as the stick and the river as life moving on. When Cooke snaps the stick it means they were on and now he is boning on in life when she is staying where she was and is never going to get anywhere where as Cooke is allowing the river to take him places. Cooke moved on but veronica was still a part of him â€Å"l never forgot veronica† how could he forget her?After all veronica had grown up with him and been a part of his childhood. Cooke eventually returned to the village for work â€Å"on the day I left I had to force her to accept a present of some money. It was as much as I could afford, but not as much as I would have liked to have been able to give her† Cooke offers her charity, he has o force her to take it this shows veronica did not was sympathy. When he returned again we went to see veronica â€Å"it was dark inside† this indicate death or her final moments.It was very difficult for Cooke to see veronica like that â€Å"l reached for her hand and held it† he was very uneasy â€Å"I'll get you out of here, don't worry' he wanted veronica to live where as she wanted the opposite â€Å"there is nothing left for me in this world† she has lost a lot in h er life and didn't want to live anymore. When veronica died Cooke was devastated â€Å"l gathered her up in my arms† this makes us feel humanity â€Å"l cried that night for the terrible waste† shows tragedy.There is a change in speech threw out the story between the away Cooke speaks and veronica speaks † morbidly suspicious † Cooke is very complex with the way he speaks, shows he was educated. â€Å"l can't Just leave my family' Veronica uses very simple language, this shows she was not educated symbolic language â€Å"l snapped a twig and threw it in the water† this shows he was moving on and she was staying where she was. Negative diction was used † she was dead before I reached my car† By: Maya Hunched

Analysis of The Fence

The author started the story by describing the two nipa houses. But if you go back to his introduction after reading the story, you would realize that these adjectives were pertaining to the two main characters, Aling Biang and Aling Sebia. † They were two separate worlds, two opposing planets so near together that their repulsion had become stifled, and its repression become more envenomed. And yet but a yard of parched soil separated them, a yard of brittle-crusted earth with only a stray weed or two to show there was life still thriving in its bosom.†Words from this paragraph maybe too far to explain the character's feelings but it actually did. The author chose to compare the lead characters of his story to two opposing worlds that bounce away from each other resulting to this awkward distance between them. â€Å"–windows as desolate as the soul of the occupants of the house, as sharply angular as the intensity of their hatred. † This clearly shows how e ach of the two characters treat each other. Cold, distant, deserted and empty. By this time the author already catched the attention of the readers. Here, he starts to narrate why the FENCE was built.Aling Biang built the fence from hatred because she caught her husband with Aling Sebia and now she wants to protect her â€Å"properties† away from the â€Å"thief†. Aling Sebia on the other hand built the other half of the fence from hurt out of Aling Biang's offensive and cold words to her. The author made use of the fence as the anger they both have for each other that is why the fence was built by BOTH of them, because aside from the fence they literally built, there is also the great hatred exerted by both their hearts like a barrier that keeps the two of them from forgiving each other.The characteristics of their children may have also been the results of the quarrel between them. The hatred went on like a curse as their children grew to be sickly and ugly. The auth or even used ironies like â€Å"the fence his mother had built and strenghtened–to crush his soul. † and â€Å"crushing sterness† of the fence. These ironies were used to describe what Iking felt towards the hatred that his mother acquired for years now, it was crushing him, his soul. He could have been happier when this anger between the two women wasn't existing at all.A situational irony between Iking and the daughter of Aling Sebia also occured when Iking had spoken to her for the first time, it was also the last time. As Iking awaits for the music, he loses hope and thought that maybe the hatred had also gone through the girl's heart unlike him who kept no hatred or anger. This means that living a life in hatred is a choice you can take or reject. And â€Å"as the moon descended† literally pointed out to his heartbeat slowly dying. He died with a heart of no anger, with an ear waiting for music but was dissaponted.So timely the guitar played as if it mourns for the death of Iking but Aling Buang rather took it a as a mock, she stood and looked accusingly to the other side, but she saw nothing other than the stately white fence which refers to her hatred. As she looks at her neighbor the only feeling she is able to find in her heart is hatred and nothing more than it. Lastly, the author wants us to know the effects of planting hatred within our hearts. I beleive that the author of this story acts as a omniscient third person. he knew each and every detail that only the two women should have known.He also showed us what consequences having hatred can bring in our real lives. The theme of this story is mainly hatred. Hatred is an intense dislike or ill will. The author was able to describe to us how intense the hatred of the two characters contain for each other, he also would like to clear our minds that hatred shouldn't be something we plant inside our hearts and nurture. This is something that would ruin us, our lives and the l ives of the people around us. Why bother hating one person to death when you could have moved on and live a happy life. As they say, we only live once and hatred isn't something worthy to waste a lifetime with.

Module 4 - Case Business Ethics and Corporate Social Responsibility Essay

Module 4 - Case Business Ethics and Corporate Social Responsibility - Essay Example Further, society as a whole expects that the behavior of all the citizens should be such that society advances on its own rather than regress due to actions and behaviors. During the recent times, high profiled failures of large organizations, unethical behavior being associated with the senior executives of the firms as well as fraudulent business, and accounting practices have highlighted the need for emphasizing more business ethics. The current financial crisis has also highlighted the vulnerabilities of the financial sector of the world and how senior executives used the money given for bailout purposes as their own bonuses. The hue and cry by the public, therefore, has been mostly directed towards the unethical behavior of organizations towards different stakeholders. This paper will discuss ethical behavior of two organizations, i.e. Primark and Anglo American, and will explore costs and benefits involved as well as discussing one component from Svennson & Woods’ model. What is Ethical Business Behavior Every business has a responsibility towards the society, and ethical behavior outlines the rules and regulations which actually govern the ethical behavior of the firms. ... It is also important to understand that society expects from the businesses and as such, businesses have to correspond to the basic rules of the society. This, therefore, requires that firms should not engage any such behavior which can effectively go against the values and norms of the society. Some of the critical areas where firms often face critical choices in terms of ethical business behavior include finance, accounting, supply chain management, human resource management, and marketing. These are the areas where firm often engage into behavior which may not be entirely considered as ethical in nature. There have been incidents where firms have engaged into actions which were not considered as ethical. Incidences such as falsification of information presented in financial accounts, insufficient and inadequate working conditions for the workers, unjustified bonuses and high compensation levels of senior executives, etc., are some of the issues which have come under heavy screener of unethical business practices (Dowling, Festing, & Engle, 2008). How Primark Applies Ethics One of the key concerns for Primark is to source ethically because it has to deal with variety of third party sources. Considering the overall nature of business of the firm, Primark has to procure its merchandize from different suppliers scattered all over the world. Ethical issues, particularly with regard to the supply chain of the firm, arise due to adverse labor situation in suppliers’ countries. Although Primark is committed to provide excellent value to its customers, it is clear on the issue of not delivering such value on the expense of those who actually produce for the firm. As such, Primark attempts to balance

Help me make a topic Essay Example | Topics and Well Written Essays - 1750 words

Help me make a topic - Essay Example is book with the chapter explaining how a farmer gets shot in Africa by a gunman of another tribe, for his cattle herd, and any other resources that he might be keeping. Globalization is driven by economic motives, economic globalization is the largest aspect of the entire globalization phenomenon. Trans-nationalized capital goods, services IT and manufacturing, all are governed by the economics of globalization. And throughout history, economic globalization has been mainly driven by four major factors (Aina, Chachage & Yao 18), the collapse of social regimes all over the world, hyperactivity of Multinational Corporations (MNCS), the IT revolution, and market reforms (Aina, Chachage & Yao 18). The market reforms were set in the Structural Adjustment Programs (SAP) background, especially designed for the third world countries. The main agenda was to ensure the state decontrol over the economic resources and social policy space (Aina, Chachage & Yao 24). Such were the main aspects of economic integration and globalization in the 90s. Africa is the poorest continent in terms of providing social services (Aina, Chachage & Yao 30). Education and social security aside, situation in many African countries is worse; to this day, Africa is still deprived of basic necessities of life like clean water and food. Post-colonial Africa strives for better living standards, life security is one of them. Tribal wars and killings, regional mafias and their merciless armies pose a serious threat to the prosperity of the African nation. The 2006 movie Blood Diamond by Edward Zwick is a fantasy movie based on facts. The blood diamonds in the movie refer to the diamonds that are illegally sold in the market. The labor that finds them is enslaved, and they work day in day out with the fear that if they don’t work, they will be put to the most brutal punishments. I find it relevant to mention the movie as it depicts the darkest side of Africa and it does show how modern

CLOUD COMPUTING Research Paper Example | Topics and Well Written Essays - 2000 words

CLOUD COMPUTING - Research Paper Example SQL injection or cross site scripting vulnerabilities have a high probability, as Google docs are one of the victims of them (Singh & Sharma, 2011). Moreover, threat of phishing is also always available, as automated emails and messages on cloud based applications can steal passwords, personal credentials and other personal information. Organization’s authentication and authorization policy do not addresses cloud security issues. In spite of having several security controls integrated within the cloud based applications, only a password is required to breach into the cloud based application. One of the recent security breaches of exploiting secure passwords that is called as Twitter gate (Singh & Sharma, 2011). Moreover, virtual machines on a single physical machine are shared with multiple instances. Every instance is connected to the Internet or virtual tunnels. This concludes, if a single machine is compromised, all the instances available in that machine are also compromis ed. In addition, risk of data corruption or storage that may not limited to memory storage, random access memory storage is also in the scope of cloud computing vulnerabilities (Singh & Sharma, 2011). 2 Cloud Computing Storage Issues The storage of cloud computing requires a lot of space, in fact humongous data centers where data is collected and managed. These data centers pose several threats and security risk that may impact these data storage machines. The threat may be from a professional hacker and also in the form of the cloud provider itself, if data is not adequately dealt with. A minor security incident or misconfiguration can lead to a system failure or unavailability. (OGIGAU-NEAMTIU, 2012) Moreover, another security breach occurred in 2009, password of an employee working on Twitter was hacked that resulted in breaching the email security questions page that was located in the Google apps account (Talbot 2010). In relation to that, one more incident occurred when data w as erased from one million T-mobile smart phones due to a server failure that was managing the data of these smart phones (Talbot 2010).As Peter Mell, who is a team lead of cloud security team at the National Institute of Standards and Technology (NIST) says, public cloud computing models are more vulnerable to threats, as every customer has access to a broad range of services and levels. Therefore, if any one of the services is breached, they gain access to all the data. As cloud-computing usage is increasing with its connection to the public through an Internet, new opportunities also originate for hackers, cyber terrorists, viruses and worms. These threats will increase and focus on cloud computing enables services and applications for stealing classified data, denial of service attacks on data centers etc. ‘Google apps’ is the major player in the market for providing ‘SaaS’, it was attacked and hacked. The report from cyber forensics indicated that the attacks were originated from China (Bisong & Rahman, 2011). The security and privacy in cloud computing are associated with data storage and data protection. Moreover, monitoring the utilization of resources available on the cloud by the service providers is also included. In order to secure the data in the cloud, it can be stored internally in the organization’s premises. (Talbot, 2012) Moreover, the Sarbanes-Oxley Act (SOX) in the US and Data Protection directives along with the EU are only two compliances from many other compliance concerns

Writting assignment Essay Example | Topics and Well Written Essays - 500 words

Writting assignment - Essay Example Contrary, gender roles in tribal society are defined by the individual’s capability. Although women have the primary responsibility for domestic roles, other tribes allow women to take part in subsistence food production. Men are involved in the tough task, such as hunting and gathering which is occasioned during drought (Scupin Chapter 8). At times, both genders participate in agriculture making it a shared responsibility. The gender roles in the two societies are based on food production. In the band society, the role of the women is valued so much that they are not allowed to participate in dangerous assignments. Because of this, their roles revolve around domestic duties and caring of home gardens, which the society perceives to be safe. Similarly, the home gardens are next to their houses that they can easily manage. Similarly, the inadequacy of food supplies during dry spells makes men resort to other avenues other than farming. They resort to gathering food through hunting. This is a hard duty, which women are not performing (Erickson 16). Therefore, availability of food also play a role in reinforcing gender roles. On the other hand, tribes are not involved in gender role specialization as in the case of the band. Women play attention to food production because of the sedentary life that this society lives. They take actions towards preserving what they have (Otte). Similarly, any of the gender can take part in food production since they are all available for the task. In the band society, there is a division of labor where women play different roles in the food production. There are some roles such preparing the fields for planting that women do not do. This is left for men because it is a task, which demands a lot (Otte). Because of this, there is inequality in terms of gender. Both genders are not equal and participate in different levels in food production. On the other hand, tribal society has a relationship

Communication and leadership styles Essay Example | Topics and Well Written Essays - 500 words

Communication and leadership styles - Essay Example ristics that focus on his charisma, innate theoretical background as a law major on human rights, and virtues such as integrity, courage, faith, perseverance and service to his people. As revealed, the most famous protest led by him was the Salt March that proved his leadership skills in enjoining the participation of followers for an identified purpose and vision. Through his character (ethos), Gandhi was able to move and transform people by touching on their emotions (pathos) and by rationalizing through logical reasoning (logos). The Salt March enabled Gandhi to achieve his objective and paved the way for the British government to negotiate with him and eventually freed India from their bondage (Leadership With You, 2011). The only advice one could give Gandhi was to congratulate and commend him for an endeavor well done. His leadership inspired future leaders and was instrumental in contributing towards the independence of their nation. After listening to the speech of Steve Jobs at Stanford University (Jobs, 2005), his lessons included connecting the dots (or seeing meaning in failures and trials); loving and losing; embracing death as a transition in life and staying hungry and foolish. As to Dalton Sherman’s keynote speech at Dallas Independent School District (YouTube, 2008), his message focused on believing in oneself and in colleagues as enhancing one’s ability to succeed. There is another speech made by J.K. Rowling at the 2008 Harvard Commencement event that focused on The Fringe Benefits of Failure, and The Importance of Imagination† (Rowling, 2008). She provided a relevant lesson that â€Å"Life is difficult, and complicated, and beyond anyone’s total control, and the humility to know that will enable you to survive its vicissitudes† (Rowling, 2008, p. 1). The three speeches were effective in eliciting emotional appeal on the audience using rhetorical elements of ethos, pathos and logos; as well as provoking encouragement to go beyond

FREEDOM WRITER'S Essay Example | Topics and Well Written Essays - 250 words

FREEDOM WRITER'S - Essay Example She also brought them Jewish holocaust survivors to talk of their experiences (Gruwell, 2006).To manage the class, she decided to take on two part time jobs to buy them books, so they could research and discover more. She also decides to spend more time at school much to her husband’s disappointment. Her faith in her students made her tolerate criticism from her colleagues about her unorthodox methods of teaching. The value of courage is seen in the fact that she does not care what is said about her and the immense love for her students that she professes. The fact that her husband divorces her does not put her down either. In the end, she got to see many of her students graduate and attend university (Gruwell, 2006). In conclusion, her story should be used as an inspiration to everyone that has a dream and want to pursue it. Despite struggles and opposition from friends, family and all loved ones, it is important that one gets to fulfill their dreams and overcome trials and tribulations in life (Gruwell,

Report for toyota Lab Example | Topics and Well Written Essays - 750 words

For toyota - Lab Report Example The local network endeavors to facilitate the progression of a company by compliance with ten global compact principles. They also tries to create opportunities for multi stakeholder related engagement and also collaborative action (United Nations Global Compact, 2010). Toyota Motor Corporation is a leading name in the global automobile industry. The environment related principles stated in global compact principles have been maintained quite efficiently by Toyota is their global venture as well as in their local networks. Their efforts to comply with the environment related principles have contributed to their rise towards the zenith of automobile industry. The environment principles in the global compact predominantly encourages companies to support a precautionary approach towards the environmental challenges along with undertaking greater environment related responsibility, and also encouraging to develop environment friendly technologies. Toyota based on their independently developed ‘Toyota Way’ has made a commitment towards environment. Their environment friendly approach has been incorporated in all of their business operations and throughout their entire life cycle of any product developed by them. The strategy called sustaina ble mobility has been utilized by Toyota to for managing and developing vehicles as well as technologies. Toyota, as a leader in the environmentally prepared technologies, has always looked to make the world ‘green’. Toyota looks to raise the industry standards by developing innovative fuel technologies and vehicles in future. Their main aim is to create vibrant and mobile society along with maintaining harmony with the global environment (Toyota, 2010). Toyota also plays major role implementing their global environmental standards in the local networks. The evidence to this can be

Explore the Problems Behind Sexual Deviance, Violence, or Crime and Essay

Explore the Problems Behind Sexual Deviance, Violence, or Crime and Poverty - Essay Example Majority of the world’s population today has been living in the state of poverty. In fact, the 2009 World Bank has shown that almost three billion people around the world are earning less than two dollars and fifty cents a day and 1 billion children live in starvation. There are also more or less 30,000 people around the world who dies everyday because of no food to eat (Shah, 2009). There has been no record found showing the origin of the word poverty. Nevertheless, scholarly authors believed that this term became apparent first in biblical accounts claiming that the poor will always be near in God’s heart. It has also been classified into two, absolute and relative poverty (Byrns, n.d.). Absolute poverty is cited as the state wherein the people don’t have any of the basic necessities and are totally impoverished. On the other hand, relative poverty is likened to a situation in which the people have the basic necessities but were not enough to satisfy them. Nonetheless, this classification is measured after the determination of the country’s poverty line. The late Pope John Paul II has written that poverty is the main force in armed conflicts which gravely threatens peace and security (as cited in Frederick, 2009). Significantly, two economists stated that poverty as a concept has qualitative and quantitative dimensions (Mabughi & Selim, 2006). The qualitative aspect is evaluated in terms of the standard of living while the quantitative dimension is assessed by the level of consumption. Despite these varying ideas, the World Bank has introduced a comprehensive yet radical definition which became the guiding principle of understanding poverty in the international community. Such definition emphasized the importance of an active and purposeful action towards change from both the wealthy and poor sections of the society (World Bank, n.d.). An online movement to fight poverty enumerated its causes and consequences. The causes

Human Resources Practice Essay Example for Free

Human Resources Practice Essay 1. Introduction The HR Profession Map was developed using the following design principles: †¢ It describes what you need to do, what you need to know and how you need to do it within each professional area at four bands of professional competence. †¢ It covers behaviours as well as the technical elements of professional competence required in the HR profession. †¢ It is organised around areas of professional competence, not organisation structures, job levels or roles. †¢ The scope of the Map will cover the breadth and depth of the HR profession, from small to large organisations, from fundamental to sophisticated practice, local to global, corporate to consulting, charity to public sector, traditional to progressive. †¢ It has the versatility to be used in part, or viewed as a whole, with the core professional areas acting as the key or centre that is relevant to all. 2. Activity 1 Summarise the HRPM The Profession Map captures what successful and effective HR people do and deliver across their specialist profession, and sets out the required activities, behaviours and knowledge. Covering 10 professional areas and eight behaviours, set out in four bands of competence the Map covers every level of the HR profession, from band one at the start of an HR career through to band four for the most senior leaders. The Map has been designed to be relevant and applicable to HR professionals operating anywhere in the world, in all sectors and in organisations of all shapes and sizes. Professional Areas 1. Insights, Strategy and Solutions 2. Leading HR 3. Organisation Design 4. Organisation Development 5. Resource and Talent Planning 6. Learning and Development 7. Performance and Reward 8. Employee Engagement 9. Employee Relations 10. Service, Delivery and Information Behaviours 1. Curious 2. Decisive Thinker 3. Skilled Influencer 4. Personally Credible 5. Collaborative 6. Driven to Deliver 7. Courage to Challenge 8. Role Model (www.cipd.co.uk) 2.1Insights, Strategy and Solutions Human Resources professionals work from a deep business, contextual and organisational understanding to develop actionable insight, and prioritise HR strategies that make the most difference at any given time. You develop insight-led solutions, prioritised and tailored around a good business, contextual and organisation understanding – identifying opportunities and risks and acting on them. Business Vision and strategy of the organisation Products/services and customer profiles Financial and non-financial performance information Contextual Your sector and related regulations/legislation Political, economic, social, technological and environmental issues. Organisation Structure, processes, governance Culture, values, behaviours Key relationships, stakeholders, how decisions get made This understanding – and the resulting insights – allow us to create prioritised and situational HR strategies that make the most difference and build a compelling case for change. Includes these topics: Building a picture Developing actionable insight Delivering situational HR solutions that stick Building capacity and capability -Working with agility Organisation context determines the influence and priority of stakeholder roles and individuals, it also determines how readily new systems/ applications or methods can be adopted, and whether we can get there. If customers / principal stakeholders come from different contexts, this may systematically shape the goals and requirements 2.2 Leading HR Resourcing Band 1 Human Resources Professionals need to have a good knowledge of the principles and procedures for organisations recruitment, selection, training, compensation and benefits of labour relations and personnel information systems. A sound knowledge of business and management principles involved in strategic planning, modelling, leadership technique, production methods, and coordination of people and resources. Motivating, developing, and directing people, as they work, identifying the best people for the job also been able to identify potential for succession planning. . 3. Activity 2 Timely and Effective Service With any organization, we will typically find the customers HR supports are within recruiting, employee relations, training, etc, all pretty much the same, regardless of department, our customers are anyone who uses the HR services we provide we interact with supervisors, managers, employees, external candidates, and external organizations. The way that HR interacts with each of these groups is different depending on what is being delivered, but in the general sense, our customers are all as important as each other. 3.1 Employees Employees want professional HR support from real people and HR need to be responsive and clear about what services we offer. HR need to be easy to contact and able to respond quickly and effectively. Obviously employees require accurate pay and benefits, on time. They also want to be given the opportunity for training and development. 3.2 Managers Managers want an HR function which understands the workforce and can help management balance employee and business needs. They want a proactive HR function which identifies issues before they happen and works with managers to address them. They would like HR to help them with their most challenging people issues including motivation, change and skills development. An HR function which does not understand the business and the workforce completely loses its value. The needs of both employees and managers are sometimes be conflicting. For example, managers require a higher level of production and sometimes longer working hours whereas employees tend to want more time off and more focus on a work/life balance. A good HR department needs to work with both groups to find the best balance. A way of resolving these conflicts is to focus on the overall needs of the organisation, ensuring that the right employees are recruited and retained will help this. The skills and abilities of all employees need to be aligned to their job role and as HR we need to provide development and training to ensure productivity is reached and to manage turnover of employees. Coaching and counselling employees will also help and providing an effective reward and recognition system. 3.3 Recruitment Agencies HR and recruitment agencies are committed to developing and maintaining closer relationships, the outcomes for both parties are more positive, and from a strategic perspective, it’s the formation of these stronger partnerships that bring mutual business benefits and added value. Good reasons why an organisation would use recruitment agencies Gain access to job-seekers (both active and passive)  source candidates from more specific talent pools and match them to an  organisation’s vacancies reduce the time and in-house resources dedicated to recruitment use a range of specialist skills offered by recruitment experts Access specialist services such as screening, filtering and profiling of candidates Gain flexibility in recruitment to meet cyclical/ market demand Get expert opinion about and knowledge of current recruitment legislation Benchmarking purposes – access to salary data and local market knowledge. However in past experience working with some recruitme nt agencies it can become an expensive option as they tend to charge anywhere from 12.5 percentage of the starting salary upwards and a finders fee if the candidate does become permanent. 3.4 Communication Communication Type Advantages Disadvantages Email Easy to send Fairly quick to send Can send 365 days of the year Can send to a group of people at once Email can get stuck in spam and not received Attachments could contain viruses Internet could go down and may not receive mail for sometime Phone call Calls can be made 24 hours a day 7 days a week Get your message across and gain feedback immediately You cannot see each other’s body language Things could get mis-interpreted Costly Fax Can send exact copies of documents Easy to train how to use No immediate response Could misdial number sending documents to wrong person Poor quality of received document 3.5 Effective Service Delivery An effective HR services for all employees is seen as be supportive, not to dilute the responsibility of people management. Also have the ability to coach line managers, especially around managing performance. 3.6 Delivering Service HR should obtain thorough feedback from internal customers, line managers, senior managers and employees. This should cover both what they need from HR, and their user experience of current services. Such feedback could generate a clear and more effective HR function within the organisation. It can provide fresh insights and help the HR function to focus its efforts in these areas could add value to the business. 3.7 Difficult Customers Assuming that the employee provides value to the company and possesses redeeming qualities, there are ways to deal with difficult employees. Most often, managers will simply ignore problematic staffers. Managers who live by this rule hope the problem will just go away; that these people will somehow turn themselves around or stop being troublesome. Ignoring the situation is the wrong solution to what could likely become a progressive problem. It is important to take action as soon as the negative behavior pattern becomes evident when left untouched, this problem will only escalate. (http://www.entrepreneur.com/article/201950#ixzz2h4AjsnQf) 3.8 Resolving Complaints Employee complaints alert us to potential problems within the business Depending on the type of complaint that comes in youre going to want to keep relevant portions of your staff appraised of it while simultaneously safeguarding the privacy of the individuals involved. Its important to be transparent in these situations because employees are probably going to know this on the office gossip vine anyway, says Kelly. They want to see that management is aware of it too and that management does take action and demonstrates a commitment to a higher ethical standard. (http://www.inc.com/guides/2010/04/handle-employee-complaints.html/1)